A DPDP grievance officer is the person or function that receives and manages privacy complaints and rights issues.
Simple example
If a customer says, "Delete my data" or "Your app used my data wrongly," someone inside the business must own the response.
Why it matters
A grievance email address is not enough. The company needs ownership, timelines, escalation, evidence, and closure records.
What to check
Is there a clear grievance contact?
Who monitors it?
Who decides the response?
How are requests tracked?
Can the company prove what was done?
Putting a generic email ID in the privacy policy with no internal process behind it.
Create a complaint workflow: receive, verify, assign, investigate, respond, close, and keep proof.
If this is still fuzzy, do this
Run one real data journey through your business. Do not start with legal language. Start with the person, the form, the tool, the vendor, the message, and the deletion point.